Regulatory Compliance Specialist
1 month ago
We are seeking a highly skilled Regulatory Compliance Specialist to join our team at CPA Ontario. As a key member of our Membership Operations team, you will be responsible for ensuring the accuracy and integrity of our membership database, as well as providing exceptional customer service to our members.
Key Responsibilities:
- Participate in and support the annual regulatory processes, including the collection of annual membership dues, continuing professional development declarations, and annual and triennial audits.
- Draft internal and external communications, including manual forms, decision letters, and reviewing website content to ensure accuracy and professionalism.
- Review and make recommendations for all membership-related applications and processes, ensuring compliance with regulations, bylaws, policies, and procedures.
- Review and collect required documentation, information, and investigation results relating to the reporting of bankruptcies and insolvencies of members, and coordinate files for management and Registrar review.
- Review lists of members who have not met their annual obligations for suspensions or revocations by the Registrar as appropriate.
- Review and prepare files for the Membership Manager to review, and provide sign-off or recommendation for approval/denial on behalf of the Registrar.
- Liaise with members, both external and internal, by phone, email, and mail on various yearly applications and daily tasks, and respond to membership inquiries and escalated member calls from the Customer Service Center and other internal departments.
- Work with other departments within the organization to verify membership standing and assist with the monthly packaging of membership and other award certificates.
- Identify issues and trends, prepare summaries, memos, reports, and make suggestions for issue resolution, while contributing to the continuous improvement of processes, policies, and more.
- Act as a subject matter expert and support departmental and organizational projects.
To be successful in this role, you will require:
- A post-secondary graduate with a degree in Business, Office Administration, or other related discipline.
- Experience in a related field such as academic, membership, regulatory, or professional services, combined with knowledge of complex bylaws, policies, and procedures.
- Technical savvy and knowledgeable in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and Microsoft 365 tools (Teams, SharePoint, OneDrive, and OneNote); prior experience with Salesforce and Power BI are preferred.
- An excellent communicator (verbal and written) with a service-oriented mindset and the ability to interact with difficult individuals and situations with diplomacy, using sound judgment and discretion when issues should be escalated.
- Detail-oriented with the ability to manage data accurately for record-keeping and the efficient management of membership database systems.
- Able to prioritize, multi-task, and work well under pressure with high volumes of applications and accountability for meeting deadlines.
- Self-motivated and able to act on own initiative with independent work, while also collaborating within a team environment.
- Flexible and available to work overtime beyond regular hours when required.
We offer a fast-paced environment with collaboration, innovation, and passionate professionals at our core. We provide flexible work environments, diversity and inclusion, ongoing learning and career growth, and a focus on your well-being. We are committed to building high-performance teams and encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.
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