Customer Operations Representative

1 month ago


Ajax, Ontario, Canada VOLKSWAGEN Group Full time
Job Title: Customer Operations Admin Representative

Volkswagen Financial Services is seeking a highly organized and detail-oriented Customer Operations Admin Representative to join our team. As a key member of our operations team, you will be responsible for handling all inbound and outbound documentation, ensuring accurate and timely processing of daily deposits, and providing exceptional customer service.

Key Responsibilities:
  • Receive and process all checks, including Purolator, UPS, and Canada Post, to ensure correct account association and timely deposit processing.
  • Open, sort, and scan inbound mail, including funding and transfer of equity packages, to store a copy in our system of record and archive documents for outside storage.
  • Validate signature and verify information on original documentation received for electronic contracts.
  • Print, prepare, and courier outbound mail initiated by Customer Operations and Customer Advocacy groups.
  • Support Customer Operations with administrative daily tasks, including managing inboxes for various departments.
Requirements:
  • College diploma (DCS/DEC) or university degree preferred.
  • 1 year of experience with administrative tasks.
  • Ability to communicate both verbally and written (French & English).
  • Attention to detail.

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability, or any other characteristic protected by federal or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process, please advise in advance.



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