Associate Account Manager

4 weeks ago

Toronto, Ontario, Canada National Bank Full time
Job Title: Associate Account Manager

Join National Bank Trust as an Associate Account Manager and be part of a team that offers trust services to individuals and provides specialized advice for affluent clients.

About the Role:

As an Associate Account Manager, you will support the Director of ETF Servicing by providing exceptional customer service and performing various administrative tasks to respond to individual client requests.

Key Responsibilities:
  • Support the Director in daily activities and client management
  • Provide superior customer service to ETF clients
  • Actively participate in business development and identify business opportunities
  • Open accounts and review transactions for clients
  • Perform various administrative tasks independently and resolve problematic situations
  • Master business processes and industry practices
  • Establish and maintain effective communication with stakeholders
  • Identify risks inherent to Custody, Fund Administration, and ETF Servicing
Requirements:
  • Bachelor's degree in a related field and four years of relevant experience OR Master's degree in a related field and two years of relevant experience
  • Work experience and/or knowledge of Mutual Fund and ETF services a strong asset
  • Experience with dealing with Fund Accounting activities (NAV calculation and reconciliation breaks)
  • Experience with dealing with ETF Administration (Portfolio Composition File (PCF) and create/redeem orders)
  • Experience with dealing with Custody for trade settlement and cash breaks
  • Experience in customer service and administrative support
  • Proficiency in Word and Excel and the ability to use collaboration tools (Viva Engage, Teams)
  • Demonstrate a good sense of initiative and an appropriate level of independence
What We Offer:

As a valued member of our team, you will enjoy a competitive compensation package, flexible benefits, and opportunities for growth and development.

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Join us and be part of a team that is passionate about making a difference in people's lives.

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