Machine Monitoring Specialist

1 month ago


Regina, Saskatchewan, Canada Brandt Full time
Job Title: Machine Monitoring Specialist

Brandt is seeking a skilled Machine Monitoring Specialist to join our Customer Support Center in Regina, SK.

This role involves utilizing the latest technologies and equipment data to provide recommendations that enable our customers to optimize their fleets. Our monitoring software allows for the analysis and interpretation of multiple data sources.

The successful candidate will serve as a key liaison with customers, partners, and suppliers for Brandt's monitoring center.

Key Responsibilities:
  • Monitor alerts received from machines through various software platforms
  • Investigate and research machine activity, providing recommendations for action
  • Effectively communicate with Service Departments, customers, and Brandt staff via phone, email, or ticketing system
  • Follow up on previous recommendations to ensure problem resolution and identify learning opportunities
  • Provide health fleet reports to convey value provided
  • Communicate effectively with customers, Brandt service, sales, and support staff
  • Understand and support telematics and monitoring systems for our customers and Brandt
  • Meet MMS KPI's for the Machine Monitoring Center
  • Provide coverage during peak times for JDLink administrator
  • Be proficient in all technology platforms under the Brandt umbrella
Requirements:
  • Strong background in computer applications and analytics
  • Knowledge of heavy equipment and dealership service departments
  • Ability to filter and correlate different data sources to create accurate recommendations
  • Knowledge of machine application, design, functionality, and understanding of environmental effects on equipment performance
  • Understand effective inspection process and equipment lifecycle planning
  • Bilingual is an asset but not required
  • Travel may be required


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