Heavy Equipment Monitoring Analyst
2 weeks ago
Brandt is seeking a highly skilled Heavy Equipment Monitoring Analyst for our Customer Support Center in Regina, SK.
The successful candidate will take a proactive approach to utilizing the latest technologies and equipment data to provide recommendations that enable our customers to optimize their fleets. Our monitoring software allows multiple data sources to be analyzed and interpreted.
This position serves as a key liaison with customers, partners, and suppliers for Brandt's monitoring center.
A great opportunity for experienced technicians with a technology background or individuals with an aptitude for mechanical systems.
Duties & Responsibilities:
- Monitor alerts received from machines through various software platforms
- Investigate and research machine activity, providing recommendations for action
- Effectively communicate actions to Service Departments or customers via phone, email, or ticketing system
- Follow up on previous recommendations to ensure problem resolution and identify learning opportunities
- Provide fleet health reports to convey value provided
- Communicate effectively with customers, Brandt service, sales, and support staff
- Understand and support telematics and monitoring systems for our customers and Brandt
- Meet MMS KPIs for the Machine Monitoring Center
- Provide coverage during peak times for JDLink administrator
- Be proficient in all technology platforms under the Brandt umbrella
- Other duties may be assigned
Salary Estimate: $65,000 - $90,000 per annum, depending on experience and qualifications.
About this Role:
Key Responsibilities:- Maintain real-time visibility into customer equipment performance
- Analyze equipment data to identify trends and areas for improvement
- Collaborate with cross-functional teams to implement process improvements
- Communicate effectively with customers and internal stakeholders
Requirements:
- Strong background in computer applications and analytics
- Knowledge of heavy equipment and dealership service departments
- Ability to filter and correlate data sources to create accurate recommendations
- Knowledge of machine application, design, functionality, and environmental effects on equipment performance
- Understanding of effective inspection processes and equipment lifecycle planning
- Bilingualism is an asset but not required
- Travel may be required
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