Guest Service Supervisor

6 months ago

Dartmouth, Canada Delta Hotel by Marriott Dartmouth Full time

Dartmouth. Your journey starts with us**

Consistently ranked as one of the top five Delta hotels worldwide for guest satisfaction. The Delta Hotels by Marriott
- Dartmouth is proud of its reputation of unparalleled comfort and exceptional customer service. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, the Delta is presently seeking a **Guest Service Supervisor **to join our team.

Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveler requires and an ethos of exceptional guest service.

**Reporting to the Guest Services Manager, the Guest Services Supervisor will embody excellent customer service and will work hand and hand with their team.**

**As a Guest Service Supervisor, you’ll get to**:

- Act as the Manager on Duty during all scheduled supervisory shifts.
- Welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs.
- Help train Front Office associates to brand standards and on policies and procedures set up the hotel.
- Maintain a high level of professionalism and morale in the Front Office.
- Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities.
- Communicate guests’ needs to all appropriate departments.
- Coordinate with other departments to ensure smooth service delivery to guests.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
- Lead the emergency response team in the absence of senior management.
- Maintain confidentiality of proprietary information; protect company assets.
- Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules.
- Perform other reasonable job duties as requested by Management.

**What we’re looking for**:

- Motivated, high performance team player
- Organized with great attention to detail.
- Strong work ethic
- Ability to excel in a face paced environment.
- Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly.
- Outstanding guest service skills
- Minimum of 2 years front-line customer service experience is a must.
- Previous Guest Service experience
- A Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset.

The Delta Hotels by Marriott - Dartmouth provides a generous compensation package that includes medical/dental benefits, paid vacation, RRSP matching, Free parking and daily meals. Opportunities also exist for employer sponsored training programs, and as a member of our hospitality team you will have the opportunity to participate in Marriott’s Employee travel program.

**Park Place Centre Limited is an equal opportunity employer. We appreciate the interest of all individuals who apply, however, only those selected for an interview will be contacted.**

**Benefits**:

- Commuter benefits
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Guest Service Supervisor: 1 year (preferred)

Work Location: In person

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