Clinical Liaison

3 weeks ago

Toronto, Ontario, Canada pt Health Full time

Job Summary:

The Intake Coordinator role at Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services.

Key Responsibilities:

  • Act as the initial point of contact for client companies
  • Accept and record new referrals within our client intake system
  • Verify information and coordinate assessment times with our network of clinics
  • Call clients & clinics and book appointments via the internal booking system
  • Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.

Requirements:

  • Have 2+ years of previous customer service/administrative experience
  • Bilingual French Preferred
  • Post-Secondary education is an asset
  • Possess advanced written and verbal communication skills with a strict attention to detail.
  • Possess strong interpersonal skills to maintain customer relationships with client companies and patients
  • Have the ability to prioritize under pressure
  • Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
  • Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

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