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Assistant Property Manager
2 months ago
Triovest, a leading Canadian commercial real estate company, is seeking an experienced Assistant Property Manager to join our team in downtown Toronto. As a key member of our property management team, you will be responsible for providing exceptional support to our Property Manager and ensuring the smooth operation of our mixed-use office and retail complex.
Key Responsibilities:- Assist in managing Tenant Account Receivables and ensuring timely responses to Tenant Work Order System requests.
- Respond to tenant escalations in a proactive and professional manner, ensuring a positive experience for our clients.
- Liaise with tenants on a regular basis to foster strong relationships and deliver exceptional service.
- Oversee the Tenant onboarding process, including the preparation and distribution of the New Tenant Welcome Package.
- Assist in the preparation and presentation of property reports, including financial analysis and client requests for information.
- Support the preparation of annual Operating and Capital budgets, including reforecasting and capital project documentation.
- Collaborate with the Operations team to maintain and implement new building programs, including Tenant Engagement, Sustainability, Health and Wellness, Security, and Life Safety initiatives.
- Support property insurance reporting and administration, ensuring compliance with industry standards.
- Review and update lease summaries, ensuring accuracy and completeness.
- Assist tenants with lease-related inquiries and provide support with lease clause administration.
- Oversee external parking services contracts and ensure timely payment processing.
- Prepare and review monthly financial reports, highlighting budget variances and areas for improvement.
- A post-secondary education in a related field, such as real estate or business administration.
- Five years of experience in property management administration and/or commercial/retail real estate.
- Strong Microsoft Office skills, with experience with Yardi considered an asset.
- Functional knowledge of social media tools and best practices.
- A strong sense of initiative and prioritization, with the ability to manage multiple requests simultaneously.
- Well-developed written and oral communication skills, with the ability to collaborate effectively with internal and external stakeholders.
- Creative problem-solving skills, with the ability to resolve payment issues and address AR challenges.
- Exceptional client service orientation, with a passion for fostering an inclusive and positive organizational culture.
- The ability to adapt to change in a positive way, delivering successful results within a given timeframe.
- A team-oriented approach to meeting goals and objectives, with a commitment to exceptional integrity and a culture built on trust, honesty, and respect.
