Digital Banking Strategy Lead

5 days ago


Old Toronto, Canada Scotiabank Full time

About Scotiabank:

Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families and their communities achieve success through a broad range of advice, products and services.

We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Job Title: Digital Banking Strategy Lead

Location: Toronto, Ontario, Canada

Estimated Salary: $120,000 - $180,000 per year, depending on experience

About the Role:

We are seeking an experienced Digital Banking Strategy Lead to join our team. As a key member of our Global Transaction Banking division, you will be responsible for developing and executing strategies to maximize the effectiveness of all digital channels used by clients to access Cash Management & Payment Service products.

You will work closely with our Channel Design team to get voice of customer data to inform and improve user experience, and collaborate with Agile product owners and technology leadership to ensure business KPIs are met to deliver on business case deliverables.

Key Responsibilities:

  • Develop End-to-End Roadmap: Outline the strategic roadmap for ScotiaConnect and the mobile banking channel
  • Direct Market Intelligence Program: Identify market trends so that digital channel and product management opportunities can be identified, and any developing financial or regulatory risks can be mitigated
  • Execute Full Cycle Product Management: Manage the product portfolio with design thinking and agile methodologies, ensuring local and global focus is recognized in customer-centric products and services offered under your mandate
  • Partner with Global Transaction Banking Product Owners: Execute and operate day-to-day digital banking services, ensuring end-to-end operational process for digital banking are defined for new and existing services
  • Lead Team: Provide strong team leadership to motivate and develop individual and team performance, fostering a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement

What You'll Bring:

  • Degree / post graduate degree, preferably in business
  • 10+ years' experience in the product development and management of Banking products and portfolios
  • In-depth understanding of design thinking, user experience and digital channels marketplace and regulatory environment
  • Broad understanding of the range of products, policies and delivery capabilities by Scotiabank
  • Strong general and project management skills and be politically astute
  • Strategic and pragmatic thinking to devise/develop business and risk management plans
  • Strong decision making, forward thinking and creative problem-solving skills
  • Consensus building and strong interpersonal skills


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