Product Quality Assurance Specialist

1 month ago


Burlington, Ontario, Canada Semtech Full time

Job Summary:

At Semtech, we are looking for a Product Quality Assurance Specialist to drive the implementation of best practices to help us achieve our goal of "zero-defects" for our customers' product lines. The incumbent will provide proactive customer support and remediation for RMAs, respond to customer escalated CAR's and work with suppliers as necessary to drive product quality improvements.

Responsibilities:

  • Ensure product quality is attained in the assigned product group or program through fulfillment of workmanship standards, practices and quality program requirements
  • Assist in problem resolution by coordinating customer returns, including customer communication, leading containment activities, 8D reporting, supporting production
  • Ensure collaboration and coordination among Marketing, Product and Test Engineering, Application and Design Teams.
  • Drive continual improvement activities such as Six Sigma, 5S, Kaizen lean methods, etc. through our process according to ISO9001.
  • Manage and drive NCMR/Quality Excursions resolutions on their respective product lines.
  • Participate as a member of the Problem-Solving Team, FMEA meetings and workshops for Quality initiatives, as required.
  • Manage and coordinate the development on Failure Application Boards and maintain current assets.
  • Travel required 20-30%


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