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Assistant Operations Manager

2 months ago

Toronto, Ontario, Canada GardaWorld Full time

Job Summary

The Assistant Operations Manager plays a crucial role in supporting the Operational Manager and overseeing the efficient operation of security services in alignment with the Canada Border Services Agency (CBSA). This position is based on site at the Immigration Holding Centre in Etobicoke and plays a pivotal role in providing management support, ensuring scheduling accuracy and compliance with operational procedures along with ensuring security delivery is at the highest degree.

Key Responsibilities

  • Provide management support for the Operational Manager and mentor Shift Supervisors.
  • Ensure scheduling and invoicing accuracy and work with CBSA to resolve any discrepancies.
  • Promptly address any scheduling discrepancies.
  • Assist in ensuring that all Contractor resources submitted as a part of the complement meet the requirements.
  • Identify, document, and resolve issues and submit paperwork to the attention of the CBSA and Project Authority.
  • Escalate documented unresolved issues verbally and via email to the CBSA and Project Authority.
  • Provide Contractor resource orientation.
  • Identify and audit Contractor resource training gaps.
  • Ensure Shift Supervisors and guards comply with all POSOPs.
  • Conduct supervisory visits to all IHC posts on a daily basis.
  • Conduct supervisory visits, as part of regular duties or at the request of the CBSA, offsite (e.g., airport, IRB office, point of departure, etc.) quality control checks of resources to ensure they are adhering to POSOPs and correcting any deficiencies.
  • Provide support, assistance, and ongoing training to Shift Supervisors.
  • Implement problem-solving methods and recommend possible solutions in order to improve the delivery of security services, to the CBSA Project Authority.
  • Filling in for the Operational Manager and performing the tasks of the Operational Manager, as required.
  • Immediately perform and apply corrective action when there is an obvious service delivery performance issue with Shift Supervisors and guards and provide notification to CBSA.
  • Ensure that the appearance (i.e., dress) of all Shift Supervisors and guards are in accordance with Section 8.0, 'Uniform Requirements for All Contractor Resources', and provide a monthly report.
  • Attend CBSA operational meetings as scheduled and requested.
  • Any other duties relating to the services of this Contract