Customer Support Specialist

2 weeks ago


Victoria, British Columbia, Canada Tecnet Canada Inc Full time

Tecnet Canada Inc. is the longest operating computer services company in Canada, providing comprehensive support for hardware, software, and networking issues across various communities.

Job Overview

We are seeking an experienced IT Service Desk Analyst to join our team of professionals who deliver exceptional customer service and technical expertise to our clients.

The successful candidate will have a minimum of 3 years of experience in a similar role, with strong communication skills, attention to detail, and a customer-centric approach.

In this remote position, you will represent Tecnet Canada and be expected to maintain a professional demeanor while working on phone and video calls.

Key Responsibilities
  • Provide first-level support for client service requests, ensuring timely and effective resolutions
  • Respond to escalated tickets from clients, demonstrating proactive service management and prioritization
  • Triage call queues and prioritize calls based on SLA or urgency
  • Communicate ticket updates and status to end-users in a clear and respectful manner
Required Skills and Qualifications

To succeed in this role, you will require:

  • Post-secondary technical certificate, diploma, or applicable experience
  • A+ certification or equivalent experience
  • MCSA or MCP certifications desired but not required
  • Solid experience in using and modifying TCP/IP and other networking technologies
  • Excellent knowledge of Windows operating systems, Mac OS, and Linux
  • Exceptional customer service skills
  • Ability to prioritize and manage time efficiently
  • Ability to work independently and as part of a team
  • Demonstrated respect for confidentiality and professional codes of conduct
Benefits

We offer a competitive compensation package, including:

  • Estimated salary: $60,000 - $80,000 per year, depending on experience
  • Vision care
  • Dental care
  • Extended health care
  • Paid medical and vacation time off
  • RRSP matching

This full-time, permanent position offers a stable and secure work environment, with opportunities for growth and development within our organization.



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