Technical Solutions Specialist

6 days ago


Edmonton, Alberta, Canada Proconnect Network Inc. Full time

We are seeking a highly skilled Technical Solutions Specialist to join our team at Proconnect Network Inc. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our clients.

Job Description

This role involves working closely with clients to identify and resolve technical issues related to computer networks, software applications, and other IT systems.

You will be required to:

  • Analyze complex technical problems and develop effective solutions.
  • Provide expert-level support via phone, email, or in-person sessions.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Stay up-to-date with the latest technology trends and advancements.

In return for your expertise, we offer a competitive salary package, including an estimated annual salary of $**, based on industry standards and location. Additionally, you will enjoy a range of benefits, including comprehensive health insurance, paid time off, and opportunities for professional growth and development.

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in a relevant field, such as computer science or information technology.
  • A minimum of 7 months of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

We are an equal opportunities employer and welcome applications from candidates who meet the above requirements. If you are passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.



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