Regional Operations Manager
2 weeks ago
About Us
At BGIS, we're a leading provider of customized facility management and real estate services. With a global team of over 6,500 professionals, we're dedicated to enabling innovation through our services while actively seeking new opportunities to drive business growth for our clients.
Job Summary
As a Regional Manager, you'll play a key role in our Operations team, responsible for managing day-to-day operations, ensuring customer satisfaction, and delivering high-quality service. You'll work closely with clients, management, contractors, and employees to complete reports, inspections, and client requests.
Key Responsibilities
- Conduct regular site visits to inspect and ensure specifications are met, and customer expectations are positively managed.
- Respond promptly and efficiently to client concerns and requests.
- Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests.
- Plan, organize, and manage day-to-day operations.
- Manage and track inventory and equipment.
- Coordinate and execute event requests made by facility managers.
- Be responsible for sourcing, training, and orienting new employees.
- Lead by example, demonstrating the company's values and ensuring all service providers are compliant with quality, security, and safety mandates.
- Review daily site evaluations/audits to ensure safety, security, and service standards are being met.
- Create action plans and follow up on deficiencies as outlined in quality inspections to resolve facility issues efficiently.
- Prepare and maintain service schedules according to client needs.
- Monitor and manage staff absence and turnover, ensuring flexible cover arrangements within short notice.
- Coordinate activities with other departments.
- Communicate with operations managers from various facilities.
- Monitor employee performance and apply progressive discipline as needed.
- Operate within the labor cost budget on a site-by-site basis.
- Implement approved operational policies and procedures.
- Generate new account leads and respond to sales inquiries.
- Protect company and client assets from misuse and damage.
- Address and report any safety or security issues to the Director of Operations.
- Handle and assist with emergency procedures accordingly and as required.
Requirements
- 3+ years of management experience in operations of a service-related field.
- Valid driver's license and own vehicle.
- Excellent communication and strong interpersonal skills.
- Fluency in both written and oral English is a must; bilingual skills are preferred.
- Must be organized and able to interpret and execute account specifications, agreements, budgets, and duty lists.
- Strong computer skills and excellent knowledge of Microsoft Office software.
- Excellent time management skills, with the ability to adhere to tight deadlines, respond quickly to situations, and effectively execute solutions.
- Familiarity with cleaning and battery-operated equipment.
- Ability to work independently and as part of a team.
- Effective attention to detail and a high degree of accuracy.
- Must be able to handle confidential information in an ethical and professional manner.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms.
- The employee must occasionally lift and/or move up to 15 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed primarily in an office setting. Driving is required, and being in a vehicle for long hours sometimes. The noise level in the work environment varies from site to site but averages at moderate.
At BGIS, we believe that diversity and inclusion are key business drivers, and we're committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retaining individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.
BGIS is an equal opportunity employer, and we welcome you to apply for a position with us. If you require accommodation during the recruitment process, please contact us at . Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
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