Regional Operations Manager

6 days ago

Québec, Quebec, Canada BGIS Full time

About the Role:

We are seeking a highly skilled and experienced Regional Manager to join our team at BGIS. As a key member of our Operations team, you will be responsible for managing day-to-day operations, ensuring customer satisfaction, and delivering high-quality services to our clients.

Key Responsibilities:

  • Conduct regular site visits to inspect facilities and ensure compliance with specifications and customer expectations.
  • Respond promptly and efficiently to client concerns and requests, providing exceptional customer service.
  • Coordinate with clients, management, contractors, and employees to complete reports, inspections, and client requests.
  • Plan, organize, and manage daily operations, including inventory management and equipment coordination.
  • Source, train, and orient new employees, ensuring they meet company standards.
  • Lead by example, demonstrating company values and promoting a positive work environment.
  • Ensure service providers comply with company quality, security, and safety mandates.
  • Review daily site evaluations to ensure safety, security, and service standards are met.
  • Create action plans to resolve facility issues efficiently.
  • Prepare and maintain service schedules according to client needs.
  • Monitor staff absence and turnover, ensuring flexible cover arrangements.
  • Coordinate activities with other departments and communicate with Operations Managers.
  • Monitor employee performance and apply progressive discipline as needed.
  • Operate within labor cost budgets and implement approved operational policies.
  • Generate new account leads and respond to sales inquiries.
  • Protect company and client assets from misuse and damage.
  • Address and report safety or security issues to the Director of Operations.
  • Handle emergency procedures and assist as required.

Requirements:

  • 3+ years of management experience in operations of a service-related field.
  • Valid driver's license and own vehicle.
  • Excellent communication and interpersonal skills.
  • Fluency in written and oral English, bilingual skills preferred.
  • Organized and able to interpret and execute account specifications, agreements, budgets, and duty lists.
  • Strong computer skills and knowledge of Microsoft Office software.
  • Excellent time management skills and ability to work independently and as part of a team.
  • Effective attention to detail and high degree of accuracy.
  • Ability to handle confidential information in an ethical and professional manner.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to sit, stand, walk, and talk or hear.
  • Required to use hands and fingers to handle and operate objects, equipment, tools, and controls.
  • Occasionally lift and/or move up to 15 pounds.
  • Specific vision abilities required include close vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed primarily in an office setting.
  • Driving is required, and being in a vehicle for long hours sometimes.
  • Noise level in the work environment varies from site to site but averages at moderate.

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