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Advisor Experience Manager
2 months ago
Purpose Unlimited is a leading independent financial services company that is revolutionizing the industry with its customer-centric approach and innovative technology-driven solutions. As a key member of our team, you will play a critical role in delivering exceptional client experiences and driving business growth.
Key Responsibilities- Client Relationship Management
- Develop and maintain strong relationships with our advisors, understanding their business needs and goals.
- Provide seamless onboarding and support to ensure a smooth transition for clients.
- Train and educate advisors on best practices and documentation for client workflows and operational tasks.
- Platform Expertise
- Develop in-depth knowledge of our platform suite and guide advisors on platform and solution decisions.
- Troubleshoot technical issues and collaborate with internal teams to resolve advisor problems.
- Explain complex product features and functionality in a clear and concise manner.
- Drive advisor adoption of our platform and implement new products and features.
- Train new advisors on product functions and provide guidance on functional solutions.
- Identify and develop data and reporting product solutions.
- Communicate delivery timelines and set realistic expectations with advisors.
- Problem Solving and Execution
- Utilize strong analytical and problem-solving skills to resolve complex issues.
- Collaborate with various team members to deliver high-quality results.
- Produce significant output with minimal wasted effort, finding efficient solutions to problems.
- Take ownership of work and seek help when needed.
- Communicate complex ideas simply and effectively to various audiences.
- Lead and drive change with and without authority.
- Plan, organize, and schedule tasks to prioritize key objectives.
- Make decisions based on what is right, not what is politically expedient.
- Must-Haves
- 5-10 years of experience in the wealth management industry, with a deep understanding of advisor experiences and industry infrastructure.
- Strong analytical and problem-solving skills, with the ability to prioritize effectively in ambiguous scenarios.
- Excellent people skills and a positive attitude, with a focus on building meaningful relationships with advisors.
- Ability to maintain composure and find structure in ambiguous situations.
- Proven record of high performance, with achievements such as awards or top-quartile performance.
- Nice-to-Haves
- Portfolio management and/or financial planning experience.
- Previous experience working in wealth management operations, with an understanding of complex accounts.
- Advanced Microsoft Excel skills.
- Digital literacy.
- Database query skills (SQL preferred).
- Previous experience working with product teams.
Purpose Unlimited is a dynamic and innovative company that values entrepreneurialism and a people-first approach. We offer a flexible hybrid work model, competitive compensation, and a comprehensive benefits package. We are committed to fostering an inclusive and barrier-free work environment for all employees and candidates.