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Advisor Experience Manager

2 months ago


Old Toronto, Ontario, Canada Purpose Unlimited Full time
About the Role

Purpose Unlimited is a leading independent financial services company that is revolutionizing the industry with its customer-centric approach and innovative technology-driven solutions. As a key member of our team, you will play a critical role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Client Relationship Management
    • Develop and maintain strong relationships with our advisors, understanding their business needs and goals.
    • Provide seamless onboarding and support to ensure a smooth transition for clients.
    • Train and educate advisors on best practices and documentation for client workflows and operational tasks.
  • Platform Expertise
    • Develop in-depth knowledge of our platform suite and guide advisors on platform and solution decisions.
    • Troubleshoot technical issues and collaborate with internal teams to resolve advisor problems.
    • Explain complex product features and functionality in a clear and concise manner.
    • Drive advisor adoption of our platform and implement new products and features.
    • Train new advisors on product functions and provide guidance on functional solutions.
    • Identify and develop data and reporting product solutions.
    • Communicate delivery timelines and set realistic expectations with advisors.
  • Problem Solving and Execution
    • Utilize strong analytical and problem-solving skills to resolve complex issues.
    • Collaborate with various team members to deliver high-quality results.
    • Produce significant output with minimal wasted effort, finding efficient solutions to problems.
    • Take ownership of work and seek help when needed.
    • Communicate complex ideas simply and effectively to various audiences.
    • Lead and drive change with and without authority.
    • Plan, organize, and schedule tasks to prioritize key objectives.
    • Make decisions based on what is right, not what is politically expedient.
Requirements
  • Must-Haves
    • 5-10 years of experience in the wealth management industry, with a deep understanding of advisor experiences and industry infrastructure.
    • Strong analytical and problem-solving skills, with the ability to prioritize effectively in ambiguous scenarios.
    • Excellent people skills and a positive attitude, with a focus on building meaningful relationships with advisors.
    • Ability to maintain composure and find structure in ambiguous situations.
    • Proven record of high performance, with achievements such as awards or top-quartile performance.
  • Nice-to-Haves
    • Portfolio management and/or financial planning experience.
    • Previous experience working in wealth management operations, with an understanding of complex accounts.
    • Advanced Microsoft Excel skills.
    • Digital literacy.
    • Database query skills (SQL preferred).
    • Previous experience working with product teams.
About Us

Purpose Unlimited is a dynamic and innovative company that values entrepreneurialism and a people-first approach. We offer a flexible hybrid work model, competitive compensation, and a comprehensive benefits package. We are committed to fostering an inclusive and barrier-free work environment for all employees and candidates.