Dynamic Hotel Operations Leader

2 days ago


Halifax, Nova Scotia, Canada JRoss Recruiters Full time
Job Description

We are seeking an experienced Dynamic Hotel Operations Leader to oversee the day-to-day operation of delivering exceptional guest service and ensuring seamless collaboration among departments. This leader will be responsible for coordinating, leading, motivating, and developing Department Managers, Supervisors, and team members.

Key Responsibilities:
  • Operational Excellence: Oversee the Front Office, Bell & Valet Services, Maintenance, In-Room Dining, Wellness, Vitality Spa & seasonal Activities to deliver Forbes Five-Star standards.
  • Leadership Development: Develop strong relationships with various teams, conduct departmental meetings, and participate in hiring processes.
  • Communication and Collaboration: Foster lateral relationships with Sales, Revenue Management, Catering, IT, HR, leadership team, Marketing, Accounting, and Restaurants.
  • Guest Experience: Pacify guests immediately in case of product or service failures and lead the weekly labor meeting.
Requirements

To succeed in this role, you should have a Bachelor's degree in hospitality management, Business Administration, or a related field and a minimum of 10 years of progressive experience in hotel operations, with at least 5 years in a managerial role.

You should also possess proven leadership abilities, strong organizational and problem-solving skills, and excellent communication and interpersonal skills. Proficiency in hotel management software and Microsoft Office Suite is required.



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