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Strategic Account Manager

2 months ago

Montreal, Quebec, Canada Lightspeed Full time
{"title": "Strategic Account Manager", "description": "Drive Customer Success and Growth

We're seeking a Strategic Account Manager to join our team in Montreal or Toronto. As a key member of our Customers team, you'll be responsible for driving retention and expansion of our highest valued customers.

Your primary objective will be to build strong, long-term relationships with our customers, providing consistent value throughout the customer journey. You'll aim to understand their goals and challenges, and provide tailored solutions to help them achieve their desired outcomes.

Key responsibilities include:

  • Acting as a single point of contact and account owner for our largest and highest valued customers
  • Developing and executing strategies to drive product adoption and Net Revenue Retention
  • Collaborating with internal teams to provide exceptional customer satisfaction and resolution for at-risk events
  • Funneling customer feedback to improve the end-to-end customer journey and address product gaps

Requirements include:

  • Minimum 5+ years experience in an enterprise-level Customer Success and/or Account Management role in B2B environments
  • Experience owning retention and growth (NRR) for a large book of business
  • Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly

We offer a range of benefits, including a flexible working policy, unlimited paid time off, and access to LinkedIn learning. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

", "company": "Lightspeed", "location": "Montreal or Toronto"}