Gaming Attendant

4 weeks ago

Dawson Creek, Canada CB Canada Full time
Job Title:

Gaming Attendant - Customer Service Specialist

About the Role:

We are seeking a skilled and enthusiastic Gaming Attendant to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, ensuring a safe and welcoming environment, and contributing to the overall success of our gaming operations.

Key Responsibilities:
  • Provide prompt, professional, and positive customer service to guests
  • Assist with floor sales, call backs, specials tables, and clean up during events
  • Verify and process jackpots, short pays, cancelled credits, and hand-pays; make change; clear tilts and jams; replenish ticket inventory
  • Conduct prescribed maintenance on slot machines as required
  • Distribute and monitor Reserved signs
  • Document and reconcile transactions
  • Monitor and report all irregular or suspicious activities
  • Assume responsibility for cash and floats that have been issued
  • Be visible on the floor at all times
  • Complete deposits, as well as daily paperwork and reports
  • Communicate effectively with all operational departments
  • Build strong working relationships with guests and employees
  • Comply with licensing laws, health and safety, and other statutory regulations
Requirements:
  • High School Diploma; post-secondary education an asset
  • Minimum 1 year of customer service experience
  • Serving It Right certification
  • Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
About Us:

At Chances Dawson Creek, we are committed to providing exceptional gaming and entertainment experiences to our guests. Our team is passionate about delivering outstanding service and creating a welcoming environment that makes our guests feel valued and respected.

We are proud to be part of Great Canadian Entertainment, a leading gaming and entertainment company with a rich history of innovation and excellence.

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