IT Service Desk Team Leader

16 hours ago

Montreal, Quebec, Canada Weir Full time

Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Our team in Montreal, Quebec, is seeking an experienced IT Service Desk Team Leader to join our Customer Service Desk (CSD) team.

About the Role

This dynamic role encompasses hands-on technical work, administering processes, supporting planning efforts, and supervising several team members. As an IT Service Desk Team Leader, you will be responsible for managing the day-to-day operational health of all IT environments, including our IT lab network, complex IT test environments, and production environment.

You will also lead the team, share workload, and supervise team members, ensuring they have the necessary resources and support to perform their duties effectively. Additionally, you will be responsible for stakeholder engagement and strategic planning, interacting with customers/IT professionals and other team leaders on a frequent basis.

Key Responsibilities
  • Manage the day-to-day operational health of all IT environments, including our IT lab network, complex IT test environments, and production environment.
  • Lead the team, share workload, and supervise team members, ensuring they have the necessary resources and support to perform their duties effectively.
  • Develop and maintain strong relationships with stakeholders, including customers/IT professionals and other team leaders.
  • Plan and implement IT projects, ensuring timely completion and within budget.
Requirements
  • Degree in Computer Science or related field, or equivalent experience.
  • At least 10 years of relevant IT technical experience, with minimum 3 years of supervisory experience in an IT environment.
  • Strong understanding of IT Service Management (ITSM) concepts, strong trouble-shooting and fault-finding skills, excellent interpersonal and customer service skills, and strong English written and oral communication abilities.
  • Knowledge of key technologies: HP, Dell, Cisco, Riverbed, Palo Alto, Aruba, EMC, Raritan, Eaton, APC, and others.
  • Certifications such as A+, Network+, Internet+, CCNA, BICSI, etc. are highly desirable.
About Weir

Weir is a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives. We're dedicated to making mining operations smarter, more efficient, and sustainable.

We offer a competitive salary of CAD $120,000 per year, plus benefits, and opportunities for professional growth and development.

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