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Food Service Team Lead

2 months ago

Port Perry, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality in our food and beverage offerings.

Key Responsibilities
  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring efficient and effective service delivery.
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Estimate ingredient and supply requirements for meal preparation, ensuring accurate inventory management and minimizing waste.
  • Monitor and maintain quality control standards, addressing customer complaints and concerns in a timely and professional manner.
  • Prepare and submit reports on sales, stock, and other key performance indicators, providing valuable insights for business growth and improvement.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a food service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work under pressure, prioritize tasks, and maintain attention to detail.
Work Environment

Our café operates in a fast-paced environment, with a focus on providing exceptional customer service and quality food and beverage offerings. As a Food Service Supervisor, you will be required to work in a standing position for extended periods, with regular breaks to maintain productivity and efficiency.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.