Area Manager

2 weeks ago

Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full time
Job Description:

KEY ACCOUNTABILITIES

  • Lead a team of customer service representatives to deliver exceptional service and advice to customers.
  • Develop and implement strategies to promote the bank's image within the community through community business groups, initiatives, and fundraisers.
  • Oversee daily branch administrative duties, including mutual funds, RESL, and compliance-related issues.
  • Develop and implement service and advice strategies to achieve business objectives and branch goals.
  • Plan and execute business development activities, review results, and adjust tactics accordingly.
  • Execute on the annual business plan to deliver results aligned with business strategies.
  • Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness.
  • Coach and develop colleagues to identify customer product and service needs and deliver on business service and advice strategies.
  • Achieve business objectives for Operational Excellence.
  • Ensure colleagues understand and apply bank operating policies and procedures.
  • Protect the organization's interests by identifying and managing risks, and escalating non-standard, high-risk transactions/activities as necessary.
  • Stay up-to-date on emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
  • Collaborate with other business lines, including Wealth and Business Banking, to stay informed on emerging trends and support referrals across business lines.
  • Lead the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement.

EMPLOYEE / TEAM

  • Responsible for managing the overall team, providing leadership and guidance.
  • Grow team expertise to align with business/enterprise demand and direction; provide ongoing feedback and performance reviews, coach and develop colleagues, and ensure performance management activities are undertaken and completed for all colleagues.
  • Lead the process of setting performance objectives for the team; track, monitor, and effectively address and/or reward performance in a timely manner.
  • Ensure colleagues are in compliance with all human resources policies, procedures, and guidelines of conduct and escalate to the appropriate partners to manage colleague risk.
  • Support an environment where team members freely escalate business challenges.
  • Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
  • Act as a brand ambassador for the business area/function and the bank, both internally and externally.

BREADTH & DEPTH

  • Manage a small-sized branch/team based on TD Bank branch levelling criteria.
  • Oversee and lead a small and/or complex branch while growing talent, developing skills, and capabilities to achieve career goals, support project/initiative success, and achieve business results.
  • Expert knowledge of the business.
  • Requires expert process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking, and resolving gaps.
  • Manage and oversee the overall discipline and strategy for the branch while aligning to enterprise best practices.
  • Oversee management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational).
  • Branch Compliance Officer (BCO) course.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Our Values

At TD we're guided by our purpose to enrich the lives of our customers, communities, and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth, and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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