Area Manager

2 months ago


Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full time
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Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

  • Manage the service and advice team promoting a positive customer and colleague experience.
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers etc.
  • Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues.
  • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
  • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
  • Execute on the annual business plan to deliver results aligned with business strategies.
  • Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness.
  • Coach and develop colleagues to proactively identify customer product and service needs and to deliver on the business service and advice strategies and refer partners where necessary to support.
  • Achieve business objective for Operational Excellence.
  • Follow and ensure colleagues understand and apply bank operating policies and procedures.
  • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessary.
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
  • Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
  • Colleagues at the highest levels may be responsible for acting as a leader in the District and/or Region for change management, performance measures/management, and talent pipeline development.


BREADTH & DEPTH

  • Manage a small sized branch/team (based on TD Bank branch levelling criteria).
  • Oversees and lead a small and/or complex branch while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
  • Expert knowledge of the business.
  • Requires expert process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.
  • Manages and oversees the overall discipline and strategy for the branch while aligning to enterprise best practices.
  • Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational).
  • Branch Compliance Officer (BCO) course.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.


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