Retail Ambassador
1 month ago
Are you passionate about delivering exceptional customer experiences and passionate about chocolate? We're seeking a skilled Key Holder to join our retail team at Vancouver Exchange Tower.
Key Responsibilities:
- Provide personalized service to customers, ensuring their needs are met and exceeded
- Assess customer needs and provide recommendations on products
- Welcome customers to the store and engage in conversations about our products
- Drive sales by actively seeking out customers and promoting products
- Remain knowledgeable about our products and services, discussing options with customers
- Cross-sell products to enhance customer experiences
- Handle returns and exchanges efficiently
- Build strong relationships with customers, ensuring loyalty and retention
- Comply with inventory control procedures and visual merchandising standards
- Represent our brand as a champion of our products
- Collaborate with team members to achieve sales targets and goals
- Perform opening and closing procedures
- Support with cash handling and inventory duties, including restocking products
- Assist with corporate gifting and other duties as assigned
- Prepare daily bank deposits
Qualifications:
- Proven experience in retail sales or a similar role
- Basic understanding of customer service principles and sales techniques
- Track record of achieving sales targets
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Strong communication and interpersonal skills
- A friendly and energetic personality with a customer service focus
- Ability to work under pressure and address complaints effectively
- Availability to work flexible shifts
- High school diploma
- A passion for chocolate
We appreciate all applicants, but only selected candidates will be contacted. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
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