Product Ambassador

4 weeks ago


West Vancouver, British Columbia, Canada Arc'teryx Full time

About the Role

We are seeking a Product Guide to deliver a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving. As a Product Guide, you will be the face of the brand on the retail floor and the inspiration behind our brand's evolution.

Key Responsibilities

  • Deliver a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way
  • Champion Arc'teryx as a brand ambassador both in-store and in the community
  • Develop your passions both in and out of the store with the support of the team
  • Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Provide feedback on merchandising and in-store experience to help drive sales
  • Maintain an open, collaborative relationship with your team and store leadership
  • Support with and participate in various store tasks as assigned by the leadership team
  • Answer store phones and respond to voicemails and store emails
  • Utilize the Point-of-Sale system to accurately and efficiently process guest transactions

Requirements

  • You are passionate about delivering exceptional customer service
  • You love to have fun at work and hold yourself accountable to what is required of you
  • You are self-motivated and enjoy problem solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best solutions with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it

Availability Requirements

  • You are available for a minimum of one open, one close, and one weekend shift each week
  • Your availability must reflect the needs of the business
  • Full-time and part-time availability


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