Product Ambassador
4 weeks ago
About the Role
We are seeking a Product Guide to deliver a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving. As a Product Guide, you will be the face of the brand on the retail floor and the inspiration behind our brand's evolution.
Key Responsibilities
- Deliver a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way
- Champion Arc'teryx as a brand ambassador both in-store and in the community
- Develop your passions both in and out of the store with the support of the team
- Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Provide feedback on merchandising and in-store experience to help drive sales
- Maintain an open, collaborative relationship with your team and store leadership
- Support with and participate in various store tasks as assigned by the leadership team
- Answer store phones and respond to voicemails and store emails
- Utilize the Point-of-Sale system to accurately and efficiently process guest transactions
Requirements
- You are passionate about delivering exceptional customer service
- You love to have fun at work and hold yourself accountable to what is required of you
- You are self-motivated and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best solutions with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Availability Requirements
- You are available for a minimum of one open, one close, and one weekend shift each week
- Your availability must reflect the needs of the business
- Full-time and part-time availability
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