Senior Retail Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada Mark's Full time
Company Overview
Mark's is a leading Canadian retailer, offering a wide range of products and services to customers across the country. As an Assistant Manager at Mark's Marine Plaza store, you will be part of a dynamic team that strives to provide exceptional customer service and maintain high standards of operations.

Salary Range
The estimated annual salary for this position is between $34,800 and $52,200, depending on individual experience, store volume, location, and other relevant role-specific requirements. In addition to a competitive base salary, you can expect to enjoy company benefits, bonuses, or any additional compensation.

Job Description
As an Assistant Manager at Mark's Marine Plaza, your primary responsibility will be to lead and manage the day-to-day operations of the store. This includes providing leadership to the team, consistently coaching, and following up to ensure the delivery of service model standards to each customer. You will also be responsible for implementing, communicating, and ensuring compliance with all operating procedures, processes, and policies.

Key Responsibilities:
  • Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of service model standards.
  • Leads the B2B Mark's Commercial Business function including order entry and management.
  • Manages scheduling and follow-up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
  • Assists in preparation and execution of annual inventories.
  • Follows and ensures compliance of all corporate LP, cash, and audit, and OH&S policies and procedures.
  • Acts as a brand ambassador by promoting brands and culture.

Required Skills and Qualifications
To be successful in this role, you will need to have excellent communication skills, organizational skills, and superior training and mentoring skills. Additionally, you must have 3-5 years of retail experience, high energy, enthusiasm, and a drive to succeed. Basic computer skills are also required.

Benefits
In addition to a competitive base salary, you can expect to enjoy company benefits, bonuses, or any additional compensation. At Mark's, we believe in fostering an environment of transparency, where your contributions are recognized, valued, and fairly rewarded.

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