Field Service Technician I- Cargo

4 weeks ago

Montreal, Quebec, Canada Smiths Detection Full time
Job Description

As a Field Service Technician I- Cargo, you will be responsible for providing technical support to customers and ensuring the smooth operation of X-Ray and Cargo Inspection Systems. This role requires strong communication skills, both oral and written, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Complete and maintain product training and certification for all serviced products
  • Responsible for meeting service repair and preventative maintenance needs and driving customer satisfaction
  • Installs, repairs and maintains equipment in the field; Electrical, Computer (hardware and software, mechanical, hydraulics, pneumatics, vehicle and other equipment
  • Provides customer training as required
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time and returns
  • Prepares formal reports
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Assesses performance based on field support data
  • Review, record and submit all expenses on time without delay
  • Provide technical support to customers and other service professionals as required
  • Maintains clear and concise business communication, both oral and written
  • Exercises every available measure to control and minimize costs
Requirements
  • Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once
  • Excellent customer service skills and the ability to handle stressful situations
  • Self-motivated, reliable, and accountable individual
  • Possess excellent telephone skills
  • Must be able to lift/carry 50 lbs
  • Must be able to push/pull 200 lbs
  • Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
  • Ability to work at height and climb ladders
  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment
Work Environment

Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at Ports and Boarder locations, airports and various other customer facilities. Working outside in elements will be required to meet customer needs.

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