Product Innovation Specialist

6 days ago

Calgary, Alberta, Canada NRG Full time

Welcome to NRG, where we're propelling the next generation of leaders forward. We're driven by our passion to create a smarter, cleaner, and more connected future. Our innovative solutions make our customers' lives easier, helping them power, protect, and intelligently manage their homes and businesses.

We offer a dynamic work environment and a unified, inclusive culture. Our company programs help employees develop the skills they need for success. We aim to champion our employees and bring value to our customers, investors, and society.

This role reports into the Director, Digital Management & Product Growth and supports Direct Energy's efforts to strengthen its leadership in innovative offerings within Alberta residential and small commercial retail energy market.

This position is responsible for supporting product innovation initiatives across various customer acquisition and communication channels, particularly digital platforms. You'll collaborate closely with product managers to articulate user journeys and enhance the customer experience.

Key Responsibilities:

  • Adopt a human-centered and iterative design approach to transform complex problems into effective design solutions.
  • Create comprehensive product design plans using human-centered and design thinking methodologies.
  • Work effectively with cross-functional teams to conceptualize, build, and ship highly usable products that customers love to use.
  • Develop the ability to lead discovery work autonomously, typically with guidance and support from management.
  • Craft engaging and user-friendly experiences by leveraging user research, interaction design, and visual design principles.

Requirements:

  • A post-secondary degree, college diploma, or equivalent years of work experience in product design, UX service design, or a related field.
  • Minimum of 5+ years of experience in UX/UI product design or equivalent UX design experience (service design).
  • A diverse portfolio of work highlighting cutting-edge product design work, demonstrating a deep understanding of customer needs and unique approaches to problem solving.
  • Proficient in a variety of methods to convey ideas and concepts using various UX/UI collaboration tools; experience in Figma preferred.

Additional Knowledge, Skills and Abilities:

  • Teamwork and cross-functional leadership skills.
  • Problem definition and solving skills.
  • Excellent communication skills: can effectively communicate with internal groups on ideas and resolves issues.

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

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