Service Productivity Specialist

4 weeks ago

Calgary, Alberta, Canada Rentokil Initial Full time

About Rentokil-Terminix: Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. Our certified specialists utilize innovative technologies to protect millions of homes and businesses throughout Canada.

Key Responsibilities:

  • Coordinate specialist routing and scheduling to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service to customers.
  • Utilize route optimization software to create capacity, decrease specialist travel time, and increase service efficiencies.
  • Review and adjust routes daily as needed in response to customer requests and colleague availability.
  • Communicate with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers.
  • Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.
  • Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers, and Regional Director for appropriate management of colleagues.
  • Interact with customers as necessary to ensure a world-class service experience.

Requirements:

  • 1-2 years of experience in related field or combination of education and relevant experience in route operations required.
  • Previous experience in operations, logistics, and scheduling is required.
  • Ability to support resource plans by coordinating with other Field Ops., Support teams, and Service Delivery colleagues.
  • Attention to detail and analytical skills.
  • Excellent communication skills both written and verbal to collaborate with others under time-sensitive conditions.
  • Excellent clerical and organizational skills to track schedules, routes, and colleagues.
  • Knowledge of computers for scheduling and other dispatch duties.
  • Ability to relay information professionally in a fast-paced environment.

Formal Education or Qualifications:

  • High School Diploma.
  • College Diploma or University Degree in related field or equivalent experience or a combination of education and experience.

Benefits:

  • You are paid during your training, and any certifications you require the company will pay for.
  • Great benefits - Medical, Dental, and Vision.
  • Short and long-term disability.
  • Life Insurance.
  • We have a matching RRSP program up to 3.5% of your base salary per year.
  • Paid sick and vacation days.

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

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