Veterinary Receptionist

3 weeks ago


Lake Country, Canada VCA Full time
Job Title: Veterinary Reception, Client Care

We are seeking a highly skilled and compassionate Veterinary Reception, Client Care professional to join our team at Tri Lake Animal Hospital and Referral Centre.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to our clients and their pets, ensuring a warm and welcoming environment, and contributing to the efficient daily operation of the hospital.

Key Responsibilities:
  • Provide exceptional customer service to clients and their pets
  • Answer multi-line phone system and track and book appointments effectively
  • Place outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence
  • Admit and discharge pet patients
  • Invoice and bill clients, create estimates, and explain fees
  • Schedule appointments
  • Perform general housekeeping duties
  • Assist veterinary staff with various tasks and treatments
Requirements:
  • Excellent customer service skills
  • Strong organizational skills
  • Ability to work in a fast-paced environment
  • Willingness to learn and adapt to new situations
What We Offer:

VCA Canada is committed to providing a supportive and inclusive work environment. We offer competitive wages and benefits, including a comprehensive benefits package, paid time off, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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