Billing Specialist

10 hours ago


Grand FallsWindsor, Newfoundland and Labrador, Canada BrokerLink Full time
About BrokerLink

We're a company that values integrity, respect, and customer-driven excellence. Our diverse and inclusive work environment is built on these principles, ensuring a respectful and inclusive space for all team members.

Job Summary

We're seeking a skilled Billing Advisor to join our team in Gander, NL or Grand Falls-Windsor, NL. As a Billing Advisor, you'll provide exceptional customer service, resolve policy billing concerns, and build relationships with 3rd party partners.

Key Responsibilities
  • Provide top-notch customer service to clients, resolving policy billing issues and following up to ensure resolution.
  • Manage client account billing questions and concerns, including NSF, billing notices, and working on billing processes within company portals.
  • Build relationships with 3rd party partners to resolve billing issues where necessary.
  • Work within a phone queue to resolve client inquiries.
  • Manage difficult client interactions, being resilient and adjusting responses accordingly.
Requirements
  • High School Diploma and/or Post-Secondary Education
  • 1 or more years of experience in Customer Service
  • Bilingual-French and English an asset
  • Excellent customer service skills and conflict resolution abilities
  • Strong verbal and communication skills
  • Attention to detail and high accuracy
  • Able to work in a fast-paced environment, under pressure and deadlines
  • Excellent organizational and time management skills; multi-tasking
What We Offer
  • Flexible health and dental insurance benefits package
  • Personal Spending amount for healthy lifestyle investments
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day' dress code flexibility
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers, and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and 3 weeks of vacation per year
  • Recognition as one of Canada's best employers


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