Billing Specialist
10 hours ago
We're a company that values integrity, respect, and customer-driven excellence. Our diverse and inclusive work environment is built on these principles, ensuring a respectful and inclusive space for all team members.
Job SummaryWe're seeking a skilled Billing Advisor to join our team in Gander, NL or Grand Falls-Windsor, NL. As a Billing Advisor, you'll provide exceptional customer service, resolve policy billing concerns, and build relationships with 3rd party partners.
Key Responsibilities- Provide top-notch customer service to clients, resolving policy billing issues and following up to ensure resolution.
- Manage client account billing questions and concerns, including NSF, billing notices, and working on billing processes within company portals.
- Build relationships with 3rd party partners to resolve billing issues where necessary.
- Work within a phone queue to resolve client inquiries.
- Manage difficult client interactions, being resilient and adjusting responses accordingly.
- High School Diploma and/or Post-Secondary Education
- 1 or more years of experience in Customer Service
- Bilingual-French and English an asset
- Excellent customer service skills and conflict resolution abilities
- Strong verbal and communication skills
- Attention to detail and high accuracy
- Able to work in a fast-paced environment, under pressure and deadlines
- Excellent organizational and time management skills; multi-tasking
- Flexible health and dental insurance benefits package
- Personal Spending amount for healthy lifestyle investments
- RRSP - Registered Retirement Savings Plan with Company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- 'Dress for your day' dress code flexibility
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers, and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and 3 weeks of vacation per year
- Recognition as one of Canada's best employers
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