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Commercial Auto/Heavy Truck Appraiser

2 months ago

Toronto, Ontario, Canada Aviva Full time
{"title": "Heavy Equipment Appraiser", "description": "

At Aviva, we're committed to providing exceptional service to our customers. As a Heavy Equipment Appraiser, you'll play a critical role in ensuring that our customers receive accurate and efficient assessments of their heavy equipment and vehicles.

Key Responsibilities:

  • \t
  • Utilize computerized estimating systems to prepare complete, competitive repair estimates and communicate repair estimate information to customers, repair facilities, and claim representatives as required. \t
  • Review appraisals from approved vendors \t
  • Negotiate with repair facilities on repair plan processes \t
  • Re-inspect repaired units for quality of service and cost control measure. \t
  • Evaluate actual cash value and sometimes replacement cost value of units declared a total loss and take proactive steps to control storage and rental vehicle costs. \t
  • Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field. \t
  • Reports fraudulent claims to senior supervisor. \t
  • Hours of operation can include evenings, weekends, and statutory holidays. \t
  • Work closely with claims handlers to provide valuable coaching and information on coverage issues \t
  • Identify and communicate opportunities to improve the customer experience, the claims handling processes, and financial outcomes for the business

Requirements:

  • \t
  • Excellent communication and negotiation skills \t
  • Minimum of 2 - 5 years of vehicle damage appraisal, minimum 2 years of heavy equipment appraisal and collision repair industry experience \t
  • Working knowledge of Audatex and Mitchell Estimating System \t
  • Prior appraisal and hands-on shop experience a must. \t
  • Strong computer skills, good communication skills, a strong team player, strong problem-solving skills \t
  • A network of reliable industry contacts for part pricing, used vehicle values, and repair procedures.

What We Offer:

  • \t
  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. \t
  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week. \t
  • Exceptional Career Development opportunities. \t
  • We'll support your professional development education. \t
  • Hybrid working model.

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

"}