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Senior Manager, Fraud Product Technology Lead

2 months ago

Old Toronto, Ontario, Canada TD Full time
About the Role:

We are seeking a highly experienced Senior Manager to lead our Fraud Product Technology team at TD. As a key member of our Governance, Risk and Controls function, you will be responsible for ensuring the effective management and mitigation of operational and regulatory risk across our technology operations.

Key Responsibilities:

  • Lead the development and implementation of risk management strategies and controls to mitigate operational and regulatory risk.
  • Collaborate with business leaders, IT professionals, and vendors to ensure the effective management of fraud operations technology systems.
  • Design, implement, and maintain appropriate mitigating controls to manage risk.
  • Monitor and report on risk profile to ensure activities are within risk appetite and policies.
  • Escalate risk issues and develop and implement action plans in a timely manner.
  • Promote a strong risk management culture and foster an effective, transparent culture of risk awareness, accountability, ethics, integrity, and conduct.

Requirements:

  • 5-7+ years' experience in Governance, Risk and Controls.
  • Demonstrated people management experience.
  • CISSP, CSAM, and COBIT or Relevant experience in a technology operations or application management role.
  • Strong background in reporting automation.
  • Strong analytical and problem-solving skills with attention to detail.
  • Strong time management, administrative, and organizational skills with the ability to work in a fast-paced environment and deliver high-quality work.
  • Be able to manage multiple demands at one time.
  • Self-starter with a high initiative and the ability to learn and adapt quickly.
  • Fraud subject matter experience an asset.
  • Organizational awareness and sensitivity.
  • Proven skills in assessing and prioritizing based on business impact, need, and risk factors.
  • Strong written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, and presenting analysis to management and senior executives.
  • A willingness to speak up and offer a differing opinion when your gut tells you an idea is wrong - but also have the forethought to be part of the solution by recommending an alternate option.
  • Apply good judgment by understanding which issues to escalate, what to resolve independently, and provide suggestions for possible resolution.
  • Proven ability to work with and build strong relationships with stakeholders and colleagues.
  • Solution-oriented, with ability to navigate the organization and make assessments and decisions with sometimes vague, incomplete, or partial context/parameters.
  • Independent thinker with exceptional analytical skills and strong business acumen.
  • High degree of personal initiative, with strong influencing and leadership skills.
  • Proficiency in Microsoft Office applications.
  • Proficiency in service now.
  • Experience managing a team of developers (Java,.net and Mainframe).
  • Experience managing a support team.
  • Expert in service now (ITIL certified).