Health and Benefits Leadership Expert

3 weeks ago

Toronto, Ontario, Canada WTW Full time

The Role

As a Health & Benefits Associate Director at WTW, you will lead a book of clients, providing day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients. You will lead client service teams and foster relationships that add to your success.

You will maintain and grow a book of clients, leading day-to-day management of complex clients with the following responsibilities:

  • Maintaining client satisfaction and expanding revenue for a block of business
  • Influencing key client decision makers by soliciting perspectives and addressing stated needs
  • Creating demand by aligning growth opportunities with clients' and prospects' needs/objectives
  • Generating and tracking prospective new client business
  • Onboarding new client business, including scoping and contracting
  • Identifying client preferences, emerging market trends, best practices, and patterns to understand client issues and implement solutions
  • Leading client teams on delivery, ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards, and ongoing client financial management
  • Developing team members and managing interdependencies between workstreams/functions to ensure the delivery of superior client service to enhance client retention
  • Guiding the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management, and implementation oversight, as needed
  • Supporting global benefit consultant team requirements and relationships
  • Building relationships internally and collaborating effectively on cross-functional teams
  • Finalizing and leading client presentations, in collaboration with client service and COE teams

You will also ensure team members apply internal excellence and compliance requirements to all projects.

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