Service Department Strategic Planner
6 days ago
Overview
Pattison Agriculture Limited seeks a highly skilled Service Department Strategic Planner to join our team.
Salary
The estimated salary for this position is $95,000 per annum.
Job Description
We are looking for an experienced professional to lead the development and execution of the service department's strategic business plan. The successful candidate will work collaboratively with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and optimize workflow and budgets.
Key Responsibilities:
- Develop, maintain, and guide the execution of the service department's strategic business plan to grow billable service hours.
- Collaborate with service personnel to create and monitor annual service department goals and budget.
- Work with Branch personnel to develop, communicate, enforce, and monitor effective service department processes.
- Monitor service department performance relative to labor sales, WIP, and expense control.
- Support and coach the branch management team on the development and improvement of WIP controls.
- Create and facilitate the execution of the service department marketing plan.
- Review the organization's customer satisfaction program to enhance and maintain customer relationships.
Required Skills and Qualifications
The ideal candidate will possess:
- 5+ years' experience in Ag dealership operations with a technical or parts background.
- Understanding of Work Order processing and service department metrics.
- Demonstrated outstanding customer service and communication skills.
- Ability to self-manage and work effectively in a team environment.
- Valid driver's license required.
Benefits
Pattison Agriculture Limited offers a competitive benefits package, including health insurance, retirement savings plan, and paid time off.
Others
This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to the growth and success of Pattison Agriculture Limited.
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