Technical Product Expert

4 weeks ago

Toronto, Ontario, Canada Holistics Software Full time
About Holistics

Holistics is a leading provider of cloud-based data analytics solutions, empowering businesses to make data-driven decisions. Our platform processes over 5 million analytics queries every month for over 5,000 users globally.

Job Summary

We are seeking a skilled Technical Product Expert to join our team. As a Technical Product Expert, you will be responsible for addressing product functionality questions from both internal and external stakeholders via video calls, emails, and community forums.

Key Responsibilities
  • Market Interaction Calls: Engage with prospects, customers, and partners through live video calls, discovery and demo calls, onboarding calls, and customer review calls.
  • Product Expert: Respond to product questions from internal and external stakeholders via calls, emails, and community posts.
  • Technical Account Manager: Address questions, support questions, or feature requests from key customer accounts in a timely and professional manner.
  • Product Marketing: Publish demo videos for our docs and community, conduct live product training sessions, and support marketing in their outreach campaign efforts.
Requirements
  • Skilled in SQL: Strong proven SQL skills to communicate with customers who are proficient SQL specialists.
  • Strong communication skills: Empathy to uncover and understand the root cause of problems, and frame tone-appropriate responses.
  • Enjoy Interactions: Energized about having purposeful conversations with customers and community, and help them achieve their goals with a service mindset.
  • Resourceful: Think out of the box to help customers propose practical workarounds that overcome product constraints.
  • Ability to follow through: Work closely with the product team to ensure product-related enquiries are responded to in a timely manner.
  • Writes well: Well-structured writing that shows clarity of thought.
  • Work remotely: 100% remote position, and Holistics does not sponsor VISAs.
Bonus Skills
  • Experience with Looker and/or dbt and familiarity with data modeling for business intelligence.
  • Git: Familiarity with software engineering (DevOps) best practices and integrating Git into our product.
  • Operational experience with cloud BI tools and concepts of centralized and governed data modeling.
  • Familiarity with Modern Cloud Data Stack, such as SQL BI tools, data transformation tools, or ETL tools.
  • Product Mindset: Understanding of how to uncover gaps.

We have published a guidebook for data teams on how to set up the modern analytics stack in the cloud: https://www.holistics.io/books/setup-analytics/

Read it Multiple practitioners have said it's one of the most useful introductions to the modern data stack.

If you like to understand more about our platform, you may check out our docs here: https://docs.holistics.io

Holistics is also the creator of the following tools and standards:

  • dbdiagrams.io
  • dbdocs.io
  • dbml.org

Why choose Holistics?

  • Learn the current data world: Gain frontline market exposure with data teams around the world.
  • Great product: Help sell SaaS software that is ranked #2 globally for software usability by Gartner Frontrunners for business intelligence.
  • Completely bootstrapped: Holistics is fully funded by customer revenue, and we are accountable only to our customers.
  • Sustainable: As a company, we are capital-efficient, profitable, and have a good cash buffer.
  • Strong Product Vision: Believe that many things are broken about the way current organizations use data, and we believe that the best way to change this is to introduce software engineering concepts to the practice of data worldwide.

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