Customer Support Operations Coordinator

2 weeks ago

St John's, Newfoundland and Labrador, Canada Cooke Inc. Full time

Cooke Inc. is a dynamic seafood company with operations in various regions worldwide.

We are driven by our skilled and innovative management team, supported by dedicated employees who contribute to the local economy and sense of community.

Due to our rapid growth, we are seeking a Customer Support Operations Coordinator to join our team of professionals in our Saint John, New Brunswick office.

Core responsibilities will include:

  • Liaising with Logisticians to ensure daily administrative and documentation requirements are met
  • Maintaining storage of documents (physical and electronic) and updating Transportation Management Systems
  • Providing operational and Transportation Management System support to Logisticians
  • Processing manual and electronic vendor invoices approvals
  • Freight Claim Investigations
  • Other duties as assigned.

The successful candidate will possess the following qualifications:

  • A college diploma or an equivalent combination of education, certification, and related experience
  • Experience in 3rd party logistics or Traffic Department for large Shipper considered an asset
  • Ability to participate in on-call after hours rotation
  • Entrepreneurial spirit with a can-do attitude
  • Strong analytical and problem-solving skills
  • Ability to plan, organize, prioritize, and manage multiple tasks
  • Ability to read, prepare, and understand product shipment information from various order, shipping, and customs documents
  • Ability to work independently, in teams, and with team members across multiple locations
  • Must be detail-oriented with effective time management, project management, and organizational skills
  • Effective verbal, written, and interpersonal skills that lead to productive working relationships with co-workers, clients, and other business colleagues
  • Experience with Enterprise Resource Planning and/or other Transportation Management Systems
  • Proficient in Windows, Excel, Word, and Transportation Management System-related software

Estimated Salary Range: $55,000 - $65,000 per annum, based on industry standards and location.

Benefits Package:

  • Health Benefits: Includes coverage for dental, vision, and extended medical care
  • Insurance: Life and disability insurance provided for financial security
  • Support Services: Access to an Employee Assistance Program
  • Financial Planning: Opportunity for RRSP matching to support retirement savings
  • Time Off: Paid vacation, holidays, and sick leave for work-life balance
  • Wellness: Wellness programs and access to on-site gym facilities
  • Career Development: Professional growth opportunities and avenues for advancement
  • Perks: Employee discounts on company products or services
  • Convenience: On-site parking or parking allowance

This role presents an exciting opportunity to grow and develop your skills within Cooke Inc., a leading seafood company in Atlantic Canada. We are committed to recognizing and rewarding talent, providing a supportive work environment, and fostering a culture of performance and contribution.

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