Guest Service Associate

5 days ago


Ottawa, Ontario, Canada Accor Full time
About the Role

We are seeking a skilled Guest Service Associate to join our Housekeeping team at Fairmont Chateau Laurier in Ottawa, Canada.

Job Summary

The Guest Service Associate will be responsible for providing exceptional guest service and maintaining the highest standards of cleanliness and organization in our rooms. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities
  • Consistently offer professional, friendly, and engaging service to guests.
  • Clean all assigned guestrooms, including dusting, making beds, removing soiled linen, and replenishing supplies.
  • Maintain proper usage of cleaning supplies and equipment.
  • Update and record all cleaned rooms.
  • Return and properly tag all lost and found articles in the Housekeeping Office.
  • Follow departmental policies and procedures and service standards.
  • Report necessary maintenance items.
  • Follow all safety and sanitation policies.
Requirements
  • Previous housekeeping experience is an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
Additional Information

This role requires constant standing and walking throughout the shift, frequent lifting and carrying up to 30 lbs, and occasional ascending or descending ladders, stairs, and ramps.



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