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Client Success Manager

2 months ago

Burlington, Ontario, Canada Globe Life Full time
About the Role:

We are seeking a highly skilled and experienced Client Success Manager to join our team at Globe Life. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, understanding their business goals and challenges, and developing tailored solutions to drive growth and success.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain strong relationships with clients, understanding their business objectives, and identifying opportunities to drive growth and success.
  • Business Analysis: Conduct thorough business analysis to understand client needs and develop tailored solutions to meet those needs.
  • Solution Development: Collaborate with cross-functional teams to develop and implement solutions that drive client success and growth.
  • Communication and Reporting: Provide regular updates and insights to clients on key performance metrics and progress towards goals.
  • Process Improvement: Continuously identify opportunities to improve processes and procedures to drive efficiency and effectiveness.
Requirements:
  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience: Proven experience in client-facing roles, preferably in Business Development or Account Management.
  • Skills: Strong communication, negotiation, and problem-solving skills, with the ability to collaborate effectively with cross-functional teams.
  • Passion: Passion for delivering exceptional client service and driving results.
Why Globe Life:
  • Industry-Leading Clients: Opportunity to work with industry-leading clients and cutting-edge technology.
  • Dynamic Work Environment: Collaborative and dynamic work environment with a focus on growth and development.
  • Competitive Benefits: Competitive benefits package, including health insurance and retirement plans.
  • Flexible Work Arrangements: Flexible work arrangements and opportunities for remote work.