Customer Experience Ambassador

1 month ago


Calgary, Alberta, Canada GoodLife Fitness Full time
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Key Responsibilities and Expectations

The Motivator role plays a vital part in ensuring the success of GoodLife Fitness Clubs. Primarily, the Motivator is the first point of contact for members and potential members upon arrival at the club. This individual is responsible for creating a welcoming, clean, and safe environment to support members in achieving their fitness goals.

Main Responsibilities

  • Provide a pleasant and approachable demeanor at all times.
  • Greet members as they arrive at the club and ensure they are checked in for their workout.
  • Direct potential members to the relevant services and handle incoming calls efficiently.
  • Process phone calls from members and potential members, answering the phone within three rings.
  • Assist members with questions regarding the Fitness Fix and Cardio machines.
  • Offer in-depth knowledge of club services, memberships, and amenities to sell these products when opportunities arise.
  • Utilize knowledge of club systems to efficiently answer member questions, resolve issues, and make updates to member information.
  • Address comments, suggestions, and concerns in a courteous and professional manner.
  • Provide Fit-Fix Starter sessions for new and current members.
  • Perform club runs and cleaning tasks as required to maintain cleanliness standards.
  • Complete additional tasks to provide an exceptional experience for members and guests.
  • Attend required learning sessions and monthly meetings.

Required Skills and Qualifications

  • CPR-A & AED Certification
  • Must obtain Smart Tan certification within three months of employment
  • Excellent interpersonal skills, with the ability to relate well to all types of people
  • Strong customer focus, with a dedication to meeting the expectations of internal and external customers
  • Team contribution, with a willingness to assist others and be a model of sharing, caring, and cooperation
  • Approachability, with a warm and pleasant demeanor
  • Knowledge of the fitness industry
  • Excellent written and verbal communication skills
  • Superior customer service skills and ability to fully understand and embrace company culture
  • Proficiency in the use of computers
  • Previous customer service and sales experience is an asset

Benefits and Advancement Opportunities

  • Ongoing training and development to ensure a long and successful career path
  • Career advancement opportunities
  • Competitive Total Rewards Package
  • FREE Fitness membership
  • A fun and energetic atmosphere to work in every day

Compensation:

$16.50 - $18.00

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