Game Experience Ambassador

6 days ago


Calgary, Alberta, Canada Cineplex Full time

About Cineplex

Cineplex is a leading entertainment company in Canada, operating a diverse portfolio of businesses including cinemas, The Rec Room, and Playdium. With a strong commitment to innovation and customer experience, Cineplex continues to evolve as a dynamic and growing organization.

Job Summary

We are currently seeking an experienced Amusement Host to join our team at The Rec Room in Calgary. As a Game Experience Ambassador, you will be responsible for delivering exceptional service and creating memorable experiences for our guests. If you have a passion for gaming and entertainment, and a knack for building relationships with customers, we encourage you to apply.

Key Responsibilities

  • Customer Service: Provide top-notch service to guests, ensuring they have an enjoyable and safe experience at The Rec Room.
  • Gaming Operations: Manage the setup and teardown of games, attractions, and events, ensuring all equipment is clean and functioning properly.
  • Upselling and Promotions: Encourage guests to try new games and attractions, promoting special deals and events to increase sales and revenue.
  • Guest Communication: Effectively handle guest inquiries, complaints, and feedback, escalating issues to management as needed.
  • Team Collaboration: Work closely with other staff members to ensure seamless operations and excellent customer service.

Requirements

  • Experience: 1+ years in customer-facing roles, preferably in the entertainment or gaming industry.
  • Skillset: Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and work in a fast-paced environment.

What We Offer

  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Benefits Package: Comprehensive health, dental, and vision insurance, plus RRSP matching and paid time off.
  • Opportunities for Growth: Professional development opportunities, promotions from within, and a dynamic work environment that fosters creativity and innovation.

Why Join Cineplex?

Cineplex is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. If you share our passion for entertainment and customer service, and are looking for a challenging and rewarding career opportunity, we encourage you to apply today.



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