Game Experience Ambassador
6 days ago
About Cineplex
Cineplex is a leading entertainment company in Canada, operating a diverse portfolio of businesses including cinemas, The Rec Room, and Playdium. With a strong commitment to innovation and customer experience, Cineplex continues to evolve as a dynamic and growing organization.
Job Summary
We are currently seeking an experienced Amusement Host to join our team at The Rec Room in Calgary. As a Game Experience Ambassador, you will be responsible for delivering exceptional service and creating memorable experiences for our guests. If you have a passion for gaming and entertainment, and a knack for building relationships with customers, we encourage you to apply.
Key Responsibilities
- Customer Service: Provide top-notch service to guests, ensuring they have an enjoyable and safe experience at The Rec Room.
- Gaming Operations: Manage the setup and teardown of games, attractions, and events, ensuring all equipment is clean and functioning properly.
- Upselling and Promotions: Encourage guests to try new games and attractions, promoting special deals and events to increase sales and revenue.
- Guest Communication: Effectively handle guest inquiries, complaints, and feedback, escalating issues to management as needed.
- Team Collaboration: Work closely with other staff members to ensure seamless operations and excellent customer service.
Requirements
- Experience: 1+ years in customer-facing roles, preferably in the entertainment or gaming industry.
- Skillset: Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and work in a fast-paced environment.
What We Offer
- Competitive Salary: $45,000 - $55,000 per year, depending on experience.
- Benefits Package: Comprehensive health, dental, and vision insurance, plus RRSP matching and paid time off.
- Opportunities for Growth: Professional development opportunities, promotions from within, and a dynamic work environment that fosters creativity and innovation.
Why Join Cineplex?
Cineplex is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. If you share our passion for entertainment and customer service, and are looking for a challenging and rewarding career opportunity, we encourage you to apply today.
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