Front Desk Coordinator

3 weeks ago

Toronto, Ontario, Canada The HR Pro Full time
About the Role

We are seeking a highly skilled and professional Front Desk Administrator to be the face of our office and provide exceptional administrative support to our real estate agents. As the first point of contact, you will be responsible for greeting clients and efficiently addressing or redirecting their inquiries to the appropriate personnel.

Key Responsibilities:

  • Answer all incoming calls and forward calls to the appropriate personnel
  • Respond and communicate with clients in a friendly and professional manner that represents the brand and image of the organization
  • Facilitate the preparation, labeling, and cleaning of Open House signs for agents
  • Upload and update listings to TRREB's MLS system
  • Provide an excellent first impression of Property.ca
  • Use BrokerBay to log and confirm showing requests
  • Provide customer support to sales representatives
  • Receive deposit cheques and issue receipts
  • Perform other administrative duties as assigned

Talent Specifications:

  • Proven customer service skills with a timely response to customer inquiries in a pleasant, courteous, and professional manner
  • Ability to identify the needs of both our clients and agents using superior communication skills
  • Excellent computer skills with knowledge of Adobe and Microsoft Outlook
  • Minimum 2 years of experience in the real estate industry is mandatory
  • Excellent analytical skills and organizational skills
  • Independent worker and approachable, positive, and respectful team player
  • Ability to handle a very busy, fast-paced environment with multiple priorities

This position requires working the front desk at the corporate office, Monday to Friday, 5pm to 9pm, with alternating evening and weekend shifts.

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