Shop Manager

3 days ago

Vancouver, British Columbia, Canada Kit and Ace Full time

About the Role:

We are seeking a highly motivated and experienced Shop Lead to join our team at Kit and Ace. As a Shop Lead, you will be responsible for leading by example to provide our guests with a world-class experience in the areas of product and culture.

Key Responsibilities:

  • Lead and Develop a High-Performing Team: Foster an environment of continuous learning and development that embraces individuality, and coach and train Educators to evolve shop functions and flow.
  • Drive Sales and Customer Engagement: Successfully communicate special features, benefits, fabric properties, usage, and best care instructions to guests, and maintain knowledge of in-shop stock availability.
  • Maintain a Clean and Organized Shop: Actively maintain shop appearance, keeping merchandise stocked and organized, and ensure the shop is clean and well-presented.
  • Process and Manage Inventory: Receive and process stock from warehouse, including unpacking, counting, tagging, folding, sizing, and placing on the floor, with overflow stock in back rooms and assigned storage areas.
  • Support Sales and Operations: Assist with re-stocking and pricing duties, including sale and holiday preparation, and prepare merchandise for tailoring/alteration as required.
  • Utilize Point of Sale System: Accurately process payments, refunds, and exchanges, and issue gift cards.
  • Participate in Staff Training and Events: Participate in staff training and showroom events as scheduled, and support additional duties as directed by the management team.

Requirements:

  • 1+ Year Management Experience: Preferred experience in a retail or customer-facing environment.
  • Business-Related Degree or Diploma: An undergraduate degree or diploma in a business-related field.
  • Excellent Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to perceive customer needs and handle difficult customer-facing conversations.
  • Results-Oriented and Process-Driven: Results-oriented and process-driven, with high expectations of self and team.
  • Flexibility and Availability: Willingness to work a flexible schedule, including weekends, evenings, holidays, and special events.

Reports to: Shop Director

Works Closely with: Retail Operations, Information Technology, and Brand

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