Customer Service Specialist: Fulfillment and Support Expert

3 weeks ago


Langley BC, Canada Fuze HR Solutions Full time
Job Overview

Fuze HR Solutions is seeking a skilled Customer Service Representative to provide exceptional support and service to our clients. This role involves managing customer inquiries, processing service orders, and ensuring smooth operations.

Key Responsibilities:
  • Customer Support: Respond to customer calls and emails in a professional and courteous manner, providing information on products, pricing, delivery times, and availability.
  • Order Management: Input customer orders accurately into our order management system, track, and update customers on the status of their orders, services, and deliveries.
  • Issue Resolution: Resolve customer complaints and escalate issues to the appropriate department when necessary.
  • Service Satisfaction: Ensure timely follow-up with customers to confirm service satisfaction and maintain up-to-date knowledge of company services, policies, and procedures.
Qualifications:
  • Education: High school diploma or equivalent; additional education is a plus.
  • Experience: 2+ years previous customer service experience, ideally in an office environment.
  • Skills: Strong communication skills, both verbal and written; proficient in using order management systems and general computer applications (Microsoft Office, CRM software, etc.).
What We Offer:
  • Competitive Salary: $55,000 per annum.
  • Benefits: Extended health and dental benefits, generous vacation allowance, and additional flex days PTO.


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