Customer Service Specialist: Fulfillment and Support Expert
3 weeks ago
Fuze HR Solutions is seeking a skilled Customer Service Representative to provide exceptional support and service to our clients. This role involves managing customer inquiries, processing service orders, and ensuring smooth operations.
Key Responsibilities:- Customer Support: Respond to customer calls and emails in a professional and courteous manner, providing information on products, pricing, delivery times, and availability.
- Order Management: Input customer orders accurately into our order management system, track, and update customers on the status of their orders, services, and deliveries.
- Issue Resolution: Resolve customer complaints and escalate issues to the appropriate department when necessary.
- Service Satisfaction: Ensure timely follow-up with customers to confirm service satisfaction and maintain up-to-date knowledge of company services, policies, and procedures.
- Education: High school diploma or equivalent; additional education is a plus.
- Experience: 2+ years previous customer service experience, ideally in an office environment.
- Skills: Strong communication skills, both verbal and written; proficient in using order management systems and general computer applications (Microsoft Office, CRM software, etc.).
- Competitive Salary: $55,000 per annum.
- Benefits: Extended health and dental benefits, generous vacation allowance, and additional flex days PTO.
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Product Fulfilment Specialist
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Inside Sales and Customer Fulfillment Manager
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Automotive Service Technician Role
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