Customer Service Rep

5 months ago

Langley, Canada FUCHS LUBRICANTS CANADA LTD. Full time

**MOVING YOUR WORLD by focusing on your success**:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

**Salary**:
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $22-$24 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.

**Your areas of responsibility**:
The Customer Order Management Representative will support the sales team by handling the entireorder-to-cash process. This is a fast-paced position where agility and time management skills are critical. This includes taking incoming calls from our customers, account managers, and ware-house/manufacturing staff; processing orders, researching, and resolving customer complaints and inquiries; communicating pricing variances with customers and sales teams; working as a liaison for purchasing, manufacturing and sales teams; communicating order status to customers and sales teams. Other responsibilities include, but are not limited to, the following:

- Order Fulfillment: Receiving and processing sales orders for our customers to ensure we fulfill our orders On Time and In Full.
- Assists in setting up new customer accounts.
- Sets up and maintains customer master data.
- Handles pricing administration and item proposals.
- Communicates pricing variances to customers and sales team.
- Builds and maintains strong relationships with the Canadian sales teams.
- Processes return authorizations & requests for credit.

**Qualifications we are looking for**:

- HS diploma or GED Equivalent required.
- 2+ years of customer service experience in an industrial/ manufacturing environment is preferred.
- Advanced Microsoft Excel skills (formulas, manipulation of data, formatting).
- Strong written and verbal communication skills (in English and French) with a high degree of problem-solving ability.
- Outstanding interpersonal and communication skills to support both internal and external stakeholders.
- Provide a consistently high level of service to our clients and distributors, to build, maintain and grow long-term customer relationships.
- Efficiently work with clients, account managers, credit, supply chain and various stakeholders to accurately document and successfully fulfill customer requirements. Effective time management and organizational skills.
- Attention to detail: executing and completing a task with a high level of accuracy.
- The ability to make decisions and take ownership to service the customer.
- Displays a sense of urgency and works well under pressure.
- ERP experience required. SAP is highly desired.
- Experience with 3rd Party customer portals such as: Ariba.
- Expected shift coverage could span 7:30 am - 7:30 pm (ET) / 6:30 am - 4:30 pm (PT).

**These are your benefits**:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as pro-fessionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (M/F/d/v).

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