Senior VOC Platform Specialist
1 month ago
At Leger, we are seeking a highly skilled Senior VOC Platform Specialist to lead our Customer Experience (CX) programs within the Medallia platform.
Key Responsibilities:
- Lead the full cycle of development, configuration, and implementation of CX programs, including assessing project timelines and technical feasibility.
- Design and build dashboards, reports, and survey distribution systems, as well as configure data stream import and export.
- Program advanced features like Text Analytics and Statistical Analytics, and integrate with third-party software and APIs.
- Maintain CX programs, including Certificate/Metadata File updates, FTP connection updates, and server updates.
- Participate in client meetings to determine feasibility of client needs and support RFPs.
- Structure training programs in Medallia for clients and provide technical support, training, and documentation.
Requirements:
- 10 years' experience with Voice of the Customer platform (Medallia)
- 10 years' experience in project management, enterprise software, and/or market search
- 10 years' experience in a client-facing/supporting role
- 10 years' experience configuring SaaS software solutions and conducting technical training
- Medallia Product Certification - CX/CEM Certified
What We Offer:
- Full-time, permanent position
- $42.67/hour / $83,200/year
- Participation in group insurance plan, life insurance, long-term disability insurance, bonus eligibility, and other benefits through Leger's "People First" Program
Location: Hybrid work model within the City of Calgary, Alberta
Education: Bachelor's degree in computer science or equivalent
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