Head, Credit Systems and Quality Control Section
2 months ago
Job Summary:
The successful candidate will be responsible for overseeing the Quality Framework of CREAD, ensuring the implementation of robust and sustainable programs to promote quality in every aspect of credit operations.
Key Responsibilities:
- Manage the various systems used by CREAD to ensure efficient and effective credit operations.
- Represent CREAD in bank-wide projects affecting credit operations and manage related activities.
- Develop and implement quality control processes to ensure compliance with regulatory requirements.
- Lead quality improvement initiatives to enhance customer satisfaction and reduce risk.
- Manage CREAD's data requirements to ensure accurate and timely reporting.
- Resolve customer complaints in a timely and professional manner.
- Develop and implement training programs to enhance service quality and employee skills.
Requirements:
- Bachelor's degree in a business-related field.
- 3-5 years of experience in credit systems and quality control.
- At least 5 years of work experience in a managerial capacity.
- Experience in handling training and/or team building is an advantage.
- Strong working knowledge of MS Office applications, including Word, Excel, Access, and PowerPoint.
- Knowledge of IT, programming languages, and data analysis tools is a plus.
About Metrobank:
Metrobank is a leading financial institution in the Philippines, committed to providing excellent customer service and innovative financial solutions.
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