Head of Credit Systems and Quality Control
1 month ago
Job Summary:
The Senior Officer - Credit Operations will be responsible for managing the Quality Framework of CREAD, ensuring robust and sustainable programs to promote quality in every aspect.
The role focuses on:
- Management of the various systems used by CREAD
- CREAD representation on bank-wide projects affecting CREAD and management of various activities that go with it
- Management of the CREAD quality control processes
- Management of quality improvement initiatives
- Management of CREAD Data (MI) requirements
- Management of CREAD Complaints resolution
- Management of Service Quality improvement trainings
Key Responsibilities:
The ideal candidate will have:
- Bachelor's degree; preferably a graduate of a business course
- 3-5 years experience in credit systems and quality control
- At least 5 years of work experience in a managerial capacity
- Experience in handling training and/or team building is an advantage
- Strong working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g., SAS, SQL, VB, Sybase, etc.) is a plus
Requirements:
The successful candidate will be a strong leader with excellent communication and interpersonal skills, able to work effectively in a team environment.
About Metrobank:
Metrobank is a leading bank in the Philippines, committed to providing excellent customer service and innovative banking solutions.
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