Night Auditor Position
4 weeks ago
Job Summary
We are seeking a skilled Night Auditor to join our team at the Holiday Inn Express Whitby Hotel. As a Night Auditor, you will be the first point of contact at night and will be responsible for acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.
Key Responsibilities
- Provide excellent customer service to all guests;
- Welcome and greet all guests, and execute check-in and check-out procedures;
- Answer guest inquiries and provide assistance in a professional manner;
- Answer all incoming phone calls and process new reservations;
- Accurately follow all cash handling procedures;
- Adhere to all department and Company policies and procedures;
- Ensure guest security by proper handling of guest room keys and personal information;
- Administer all night audit functions;
- Balance all revenue and settlement accounts nightly;
- Ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
- Maintain files and reset the system for the next day of operations;
- Follow up on guest requests and resolve problems promptly;
- Perform any other job-related duties as assigned.
Requirements
- Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
- Organized and able to work in a fast-paced, multi-tasking environment;
- Proficient in using a computer, good knowledge of excel and basic accounting principles;
- Excellent communications skills, written and oral;
- Works well under pressure in a changing environment;
- Ability to work with minimal supervision;
- OPERA PMS knowledge preferred;
- Able to stand for an 8-hour shift;
- Must be able to work evenings and overnights including weekends and holidays;
- The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.
About Us
Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.
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