Assistant Operations Manager

7 months ago

Whitby, Canada Flanagan Foodservice Full time

At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we're on the hunt for imaginative minds, business strategists, and food lovers. Are you prepared to be part of the legacy?

**A Culture of Innovation and Creativity**: We value fresh ideas and perspectives, innovation and collaboration, where employees can thrive and make meaningful impact. If you're passionate about making a difference, you'll fit right in.

**Family Values and Professional Opportunities**: Experience the integrity of a family-owned business combined with the exciting growth opportunities of a leading industry player who is scaling up quickly with technology.

**Outstanding Employee Benefits**: From profit-sharing, pension programs and comprehensive health benefits, we invest in your well-being. We celebrate and reward your achievements.

**Personal and Professional Growth**: We champion your growth with a wide range of career advancement opportunities tailored to your strengths and aspirations. There is no better pairing than a foodie with an awesome career in the foodservice industry

**Position Summary**:
The Assistant Operations Manager plays a crucial role in supporting the overall management of the business, which will focus on the day-to-day operations on the Afternoon and Night shifts within the designated Distribution Centre. They will collaborate closely with the Operations Manager and Supervisors to ensure smooth operations, excellent customer service and effective employee management. Primary responsibilities will include overseeing the coaching, and development of Warehouse Supervisors, ensure appropriate staffing levels are in place to meet seasonal demands, driving a continuous improvement mindset, foster a team environment and safety driven culture.

**Key Responsibilities**:

- Provide assistance and take direction to oversee all aspects of warehouse operations, including shipping, receiving, inventory management, and customer orders.
- Ensure adequate resources are in place to meet requirements and support business needs.
- Implement and enforce safety protocols in compliance with the OHSA regulations to ensure a safe and secure environment for all warehouse employees.
- Provide support to the warehouse team to ensure the accurate and timely reporting for injuries and accidents, and partner with Health & Safety to implement effective countermeasures.
- Provide support and work in collaboration with Health & Safety on the Early and Safe Return to Work Program.
- Conduct, assist with Health & Safety workplace observations.
- Collaborate with cross-functional teams including Customer Relations, Sales and Transportation to address customer inquiries or concerns related to warehouse operations.
- Coach, mentor, and motivate the team to ensure performance and drive improved productivity and efficiencies.
- Participate in the recruitment, selection, and performance management for warehouse team members.
- Provide assistance in the development and implementation of warehouse policies and procedures to improve safety, efficiency, and productivity.
- Engage with employees to foster a culture of positive employee relations.
- Utilize warehouse management systems and other technologies to track inventory, customer orders, and generate reports as required.
- Support the creation of the budget and strategic plan and help drive the execution.
- Perform other duties as assigned to support the overall success of the warehouse team.

**Qualifications**:

- 5+ years of warehouse supervisory experience
- Post-secondary education in Supply Chain & Logistics preferred.
- Strong knowledge of warehouse management systems and understanding of inventory control procedures.
- Exceptional verbal and written communication skills.
- Solid interpersonal skills with the ability to build rapport, resolve conflicts, and work well with others.
- Adaptable leadership style to foster employee engagement and teamwork.
- Ability to build a high preforming team that is built on trust and mutual respect
- Working knowledge and understanding Lean principles.
- Highly organized, with proven time management skills to manage competing priorities and meet deadlines.
- Knowledge of safety procedures and best practices for warehouse operations.
- Project management skills and demonstrated analytical thinking.
- Comfortable working in a multi-temperature environment.
- Ability to demonstrate the Flanagan Values: Service Excellence, Teamwork, Continuous Improvement and Inclusive Family Spirit.

**Unique Requirements**:

- Ability to work under pressure and meet deadlines.
- Flexible to accommodate work related travel.
- Class G Driver’s license and

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